How it works

How does it work?

A claim directed against the operating air carrier can cause a lot of stress and can be very time-consuming doing it by yourself. Sometimes the air carrier does not reply at all!

If you choose to enlist the services of CollectorRobot.com, you don´t have to prove your right to compensation, we will. We will handle all contacts with the air carrier. We know your rights and manage your claim so that you can sit back and relax. It is also a high chance of success, since you are represented by legal experts!

Claim compensation

• To start, check your rights for free! Answer the questions in the claim form. It will only take a few minutes to fill in the form. Our online calculator will check your claim and you will receive a directly notification if you are eligible for compensation or not.
• If you are entitled to compensation, you can easily hand over your claim to CollectorRobot.com. If you are the main claimant, complete the form with all details about your flight. To be able to legally represent you in all contacts with the air carrier and make a claim for compensation on your behalf, we need to be able to present a signed power of attorney - easy signed online! When we have received a submitted claim from you, we will upload the document that you need to sign to give CollectorRobot.com authorization to represent you. You will then receive an email with a unique link where you can add your electronic signature to the document. A signature is required for each passenger listed in the claim. If there are fellow passengers listed in the claim as well, we will send an email with the document to each of them in order to sign. Please note that you can choose to submit your claim and sign the documents required by hand if that is preferable!
• Once you have submitted your claim and all documents required are signed, you will receive an email from us confirming that your claim is registered. You will also gain access to our customer portal, My CollectorRobot.com. All correspondence between you and CollectorRobot.com then takes place via your account on our customer portal. You can use the customer portal to find information and updates about your claim, upload documents, ask questions and get answers etcetera. As soon as we have updates or new information concerning your case, or if we need to get in touch with you, a notification will be sent to your email.

Next step

• When your claim is registered, we will be in contact with the air carrier and send a claim for compensation.
• We will handle all contacts with the air carrier and present your legal compensation claim. We will also respond to any objections from the counterpart. It might happen that the air carrier contacts you, trying to settle an agreement far less then you are entitled to. If so, please let us know immediately!
• It is more the rule than the exception that the air carriers routinely reject claims. It doesn´t stop us! If the air carrier rejects the claim we will, if necessary, take the matter to court. This is seldom the case but will, of course, increase the handling time for your case. Although, it might be worth the wait! This usually ends up with us winning for the client - which means you.
• Normally, a reimbursement will be paid about 6-8 weeks from the time we have received and registered your claim. The payment will be transferred to your bank account as soon as you have provided us with all details via our secure customer portal. The handling time may vary slightly depending on season, and which air carrier the claim is directed against. In case the air carrier pays the compensation directly to you despite the knowledge that we represent you, we will send you an invoice equivalent our service fee of the reimbursement you have received.