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To be entitled to compensation according to the EU Regulation No 261/2004 your flight must:

• Depart from and arrive at an airport located in the EU
• Depart from an airport located in the EU
• Depart from an airport located outside of the EU and arrive at an airport located in the EU - and the air carrier is registered in the EU, Iceland, Norway or Switzerland

And if some of the following incidents has occurred:

• Delayed flight – if your flight arrives at its final destination with a delay of more than 3 hours after the scheduled time of arrival.
• Missed connecting flight – if your flight arrives at its final destination with a delay of more than 3 hours after the scheduled time of arrival due to a missed connecting flight. All flights must have the same reservation number and not been purchased separately.
• Cancelled flight – if your flight is cancelled and you are notified about this less than 14 days prior to the scheduled time of departure.
• Denied boarding – if your flight is overbooked and you are denied boarding.

Check if you are entitled to compensation for free by clicking here!

The level of compensation for a flight disruption is determined by the EU Regulation No 261/2004 and depends on a couple of factors, such as the distance flown and the duration of the delay. Air passengers are entitled up to EUR 250-600 in financial compensation due to the circumstances and whether the criteria for compensation are fulfilled.

Claim compensation free of charge by clicking here!

You are not eligible to any reimbursement if the criteria for compensation are not fulfilled according to the EU Regulation No 261/2004 or if force majeure occurs.

Force majeure happens when the operating air carrier has no control over the circumstances and cannot prevent its occurrence. When such unexpected situations occurs, so-called "extraordinary circumstances", the operating air carrier is not obliged to pay any compensation if the situation could not have been avoided even if all reasonable precautionary measures had been taken. Such exceptional circumstances beyond the air carriers responsibility includes, for example:

• Closure of the airport or the air space
• Political instability
• Bird strike
• Strike (caused by third parties)
• Unavoidable security risks – such as severe weather conditions, inadequate security and unexpected safety failures

We operate on a “no win, no fee” basis! There is no financial risk on your behalf. Our service is free of charge, we will only charge a service fee if we are able to collect the compensation you are entitled to! CollectorRobot.com has unlike many of our competitors, no hidden commissions, fees or any upfront payments. Our service fee is only 19.8% (incl. VAT) of the compensation we collect for you! And that is, as far as we know, the lowest fee in the industry!

The level of compensation for a flight disruption is determined by the EU Regulation No 261/2004 and depends on a couple of factors, such as the distance flown and the duration of the delay. Air passengers are entitled up to EUR 250-600 in financial compensation due to the circumstances and whether the criteria for compensation are fulfilled.

If the departure is cancelled or overbooked and the operating air carrier offers the passenger re-routing on an alternative flight at the earliest opportunity, the compensation amount will be reduced by half if the flight arrives at the final destination:

• Less than 2 hours after the scheduled time of arrival for flights up to 1 500 km – EUR 125
• Less than 3 hours after the scheduled time of arrival for flights of more than 1 500 km in the EU and 1 500 - 3 500 km for flights outside of the EU and covered by the regulations – EUR 200
• Less than 4 hours after the scheduled time of arrival for flights over 3 500 km outside of the EU and covered by the regulations – EUR 300

Check compensation for free by clicking here here!

The place where the operating air carriers head office is located determines which legal authority that has the jurisdiction regarding matters concerning the air carrier. In order to be entitled to compensation, the claim against the operating air carrier must be made within reasonable time. The limitation period varies from country to country, flights can be claimable up to two years or even more. This means that after the incident with the delayed, cancelled or overbooked flight, a claim must be made within that time at the latest. If you, within that period, have been in contact with the operating air carrier to file a complaint and they does not reply, you can enlist the services of CollectorRobot.com to legally represent you in all contacts with the air carrier and make a claim for compensation on your behalf. If so, you still will be considered to have made your claim in time.

If you have questions concerning this matter, we will be happy to assist!

When we have received a submitted claim from you, we will upload the document that you need to sign to give CollectorRobot.com authorization to represent you. You will then receive an email with a unique link where you can add your electronic signature to the document.

Once you have submitted your claim and all documents required are signed, you will receive an email from us confirming that your claim is registered. You will also gain access to our customer portal, My CollectorRobot.com. All correspondence between you and CollectorRobot.com then takes place via your account on our customer portal. You can use the customer portal to find information and updates about your claim, upload documents, ask questions and get answers etcetera. As soon as we have updates or new information concerning your case, or if we need to get in touch with you, a notification will be sent to your email.

Since CollectorRobot.com from the start is a debt collection agency, with an authorization from the Swedish Data Protection Authority (DPA), our services are conducted according to ethical standards. The protection of your data is our top priority and your personal data is treated with the utmost confidentiality permitted by the GDPR!

You are not entitled to any reimbursement if the criteria for compensation are not fulfilled according to the EU Regulation No 261/2004 or if force majeure occurs.

If you are not eligible for any compensation according to the claim form, you still have legal rights to argue a claim against the operating air carrier to see if you have a valid requirement for compensation. If you need help, or if you want your case to be viewed, please contact us for more information.

You have the right to receive compensation for a flight disruption in connection with a business trip. No matter who paid for the ticket, the person entitled to compensation is the person whose name is on the ticket and the one who has suffered the trouble and inconvenience caused by the incident with the flight.

The EU Regulation No 261/2004 applies to all passengers on flights in an EU member country, the outermost regions of the EU and the western Balkan countries.

You are entitled to compensation according to the EU Regulation No 261/2004 if you:

• Depart from and arrive at an airport located in the EU
• Depart from an airport located in the EU
• Depart from an airport located outside of the EU and arrive at an airport located in the EU - and the air carrier is registered in the EU, Iceland, Norway or Switzerland

Once you have submitted your claim and all documents required are signed, you will receive an email from us confirming that your claim is registered. You will also gain access to our customer portal, My CollectorRobot.com. All correspondence between you and CollectorRobot.com then takes place via your account on our customer portal. You can use the customer portal to find information and updates about your claim, upload documents, ask questions and get answers etcetera.

When your claim is registered, we will be in contact with the air carrier and send a claim for compensation. We will handle all contacts with the air carrier and present your legal compensation claim. We will also respond to any objections from the counterpart. As soon as we have updates or new information concerning your case, or if we need to get in touch with you, a notification will be sent to your email.

Once you have submitted your claim and all documents required are signed, you will receive an email from us confirming that your claim is registered. You will also gain access to our customer portal, My CollectorRobot.com. All correspondence between you and CollectorRobot.com then takes place via your account on our customer portal. You can use the customer portal to find information and updates about your claim, upload documents, ask questions and get answers etcetera. As soon as we have updates or new information concerning your case, or if we need to get in touch with you, a notification will be sent to your email.

Normally, a reimbursement will be paid about 6-8 weeks from the time we have received your claim and registered your case. The payment will be transferred to your bank account as soon as you have provided us with all details via our secure customer portal. The handling time may vary slightly depending on season, and which air carrier the claim is directed against.

If the air carrier rejects the claim we will, if necessary, take the matter to court. This is seldom the case but will, of course, increase the handling time for your case.

If you have travelled with family or friends, you can list your fellow passengers contact information in the application form when claiming your rights. We will then contact each of them. If the fellow passenger is a minor, we will then contact the legal guardian.

Please note that only the passengers themselves can receive the reimbursement. No matter who paid for the ticket, the person entitled to compensation is the person whose name is on the ticket and the one who has suffered the trouble and inconvenience caused by the incident with the flight.

Primarily, CollectorRobot.com handles claims regarding flight delays, denied boarding or cancellations of flights. However, in case you have additional complaints against the operating air carrier we may assist you to file a complaint. The requirements may include compensation for expenses caused by the incident with your flight such as:

• Unutilized hotel accommodation
• Missed connecting flight or other transport
• Unused rental car
• Compensating for lost hours at work

Gather the necessary information such as receipts for your expenses etcetera. Just make sure to save the originals of all relevant documents!

If you, within the limitation period, have been in contact with the operating air carrier to file a complaint and they does not reply, you can enlist the services of CollectorRobot.com to legally represent you in all contacts with the air carrier and make a claim for compensation on your behalf. If so, you still will be considered to have made your claim in time.

To start claiming your rights, answer the questions in the claim form. It will only take a few minutes to fill in the form. Our online calculator will check your claim and you will receive a directly notification if you are eligible for compensation or not. Check your rights for free by clicking here!

Usually the value of the compensation offered by the operating air carrier is considerably lower than you are entitled to according to the EU Regulation No 261/2004. If you have already received any form of compensation, for example value checks for future trips or other benefits, you may still be entitled to receive financial compensation prescribed by the regulation. However, the amount of the compensation may be equivalent to the value of the compensation that you have already received.

If you have received any other compensation than the regulation prescribes, please inform us as soon as possible. If you in writing were asked to disclaim your rights for any other claims, we will need a copy of that document.

If the flight is cancelled, the operating air carrier has an obligation to inform you of this as soon as possible. If you are notified less than 14 days before the flight was due to depart, air passenger rights applies according to the EU Regulation No 261/2004. The right to compensation or not is determined by the time you receive a notification about the re-scheduled departure time and how much it deviates from the original itinerary. If the flight is postponed, it is also considered as cancelled and entitles you to compensation in accordance with the regulation.

In order to receive the refund, airlines will often ask you to sign a waiver. Some waivers include a forfeiture of compensation clause, which makes it impossible to claim any other compensation. If you plan to file a claim, be sure to read the fine print before you sign any waivers! Usually the value of the compensation offered by the operating air carrier is considerably lower than you are entitled to. If you have already received any form of compensation, for example value checks for future trips with the operating air carrier, you may still be entitled to receive financial compensation prescribed by the regulation. However, the amount of the compensation may be equivalent to the value of the compensation that you have already received.